Dr. Waters results speak for themselves and have yielded high praise. In her current role these results, across 14 medical centers and 120 outpatient facilities, include:

• Improved day-of-surgery cancellations by 45%, resulting in nearly $4M contribution to direct margins.
• Improved length of stay by 40% for a cardiovascular unit, resulting in nearly $1M impact.
• Improved lumbar laminectomy surgical pathways, decreasing direct cost by 24% and LOS by 43%.
• Succeeded in designing a machine learning algorithm for hospital census, resulting in labor savings of excess of $1M.
• Pivotal in implementing 50+ innovative processes through data science and leading change management initiatives annually to enhance overall operational efficiency; resulting in a 15:1 return on investment on department budget. 
• Integral in achieving process excellence for projects completed 1/01/2022 to 6/30/23, results were > $11.9M in financial benefit to Kettering, including value-added to non-financial areas, such as quality efforts, patient satisfaction improvements, operational improvement data analyses, and operational improvement support.  Other contributions included:
• Finance:  PAT- Reduced  Same Day Cancellation of Surgery, resulting in a mean of 3.9% cancellation achieved (If these results can be sustained this would result in a $3.8M impact to direct margin.
• Finance:  KH OP Therapy Operational Efficiencies (FOCUS Project); as of May 2023, the team exceeded their goal of 3% remit denials, achieving .62% remit denials.  If extrapolating back to known remit denial amounts of 4.3% totaling ~$2.5M from May 2022 to May 2023, the team expects to see remit denial amounts drop to ~$750K/year if able to sustain, demonstrating a $1.75M improvement.
• Quality Scores: The HAPI Quality Team, as of 12/2022, achieved a 37% Improvement; as of 12/2023, HAPI SREs were approximately <36 in 2022 saving an estimated $522K.
• Quality Scores:  The Falls Quality Team, as of 10/30/23 saw approximately 76 fewer falls than in 2022, saving ~$500K based on the $6,694/fall metric.
• Patient Satisfaction Scores: Front Line Rounding Electronic Forms. Nursing continues to use the tool for audit processes in Patient Experience domains.  This project is a significant soft savings, estimated at hundreds of hours per year across the system, representing hours that Nursing Leadership normally would take to gather similar information through spreadsheets, or not performed at all.
• Patient Satisfaction Scores:  KHMC Trayline  (FOCUS Project). The temperature of coffee delivered within the range increased from 2% to 75% following the test of change. Further testing indicated 10% of “Hot Bottom” devices used to maintain plate temperatures were defective. Defective units were repaired/replaced further increasing performance in the area.

Doctor of Philosophy in Clinical Christian Psychology
Summa Cum Laude
Cornerstone University, Grand Rapids MI

Masters in Business Administration
Governors University, Denver, CO

Bachelors of Arts in Fashion Design and Marketing
International Academy of Design and Technology, Sacramento CA

Licensures

Clinical Pastoral Counselor

Certifications

Lean Six Sigma Certification (Master Black Belt)

PMP – Project Management Certification

Affiliations

The National Christian Counselors Association

Rotary International

Awards

• WELCOA Award for Adventist Health – https://www.welcoa.org/about/well-workplace-awards/ in 2012 

Community Involvement
& Additional Accomplishments

• Board Member of Multiple Rotaries; currently Board Member at Oakwood, OH Rotary
• Chair of Court Appointed Special Advocates Annual Fundraiser
• Multiple Medical Mission Trips

Speaking Engagements

• Innovation Learning Network – Nimejen, Netherlands – Innovation and Lean Six Sigma in Healthcare
• Spigit Mindjet – Online Conference – Crowd Sourcing in Helathcare (Rated top Presenter)
• Spigit Minjet – San Francisco, CA USA – Panelist on Innovation in Healthcare
• British Medical Journal – Melbourne, Australia – Reducing Day of Surgery Cancelations in Large Hospital System
• Conducted multiple CME presentations to C-Suite executives, physicians, and directors

Jill Waters is a highly self-motivated and self-directed individual. I had the distinct pleasure to work with Jill on several projects and valued her intelligence, insight, project management skills, and ability to communicate well. Additionally, she is energetic, engaging, and has a strong work ethic. She will be an assist to any organization in which she chooses to associate.

—Debbie Hankins, RN, COO

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Jill’s greatest strength is that she is the most motivated young person I have met in the last 10 years. Her motivation and intelligence to do what she has done academically and professionally is miles ahead of the average.

—Hal Chilton, Sr. VP and COO

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Jill is incredibly hard working with an amazing ability to bring leadership’s vision to life. She brings her talent for innovation into play and provides strong options to her leadership team. Her ability to make the complex simple, and support her team through individual needs is extremely value adding.

—Ethel House, HR